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Goodwill payoff

Tip leads to $132,000 shipping deal

Irma Danner, a Grand Prairie, TX, retail associate, used the Clerks Care program to generate new revenue for USPS.

A lead from a Texas employee has resulted in a shipping deal worth more than $132,000 for the Postal Service.

Irma Danner, a retail associate at the Grand Prairie Main Post Office, talked with a business customer who was looking for a cost-effective way to ship products.

Danner submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

Jenny Yoo, a Texas 1 District business development specialist, and James Allen, a field sales representative, followed up with the customer.

They closed a shipping deal worth $132,800 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Irma likes to talk with her customers, and she is able to identify ways to help them,” said Lou DeRienzo, small-business sales program specialist at the organization’s headquarters in Washington, DC. “The goodwill she has for her customers helps them and helps the USPS.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The small-business team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.