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Carrier’s tip leads to $7M deal

Joe Delmont, a Bustleton Station, PA, letter carrier, used Customer Connect to generate new revenue for USPS.

A letter carrier’s conversation with a customer has resulted in a shipping deal worth almost $7 million for the Postal Service.

Joe Delmont of Bustleton Station, PA, was talking with the owner of a startup e-commerce fulfillment company, who had asked him about shipping assistance.

After returning to his Post Office, Delmont entered information about his conversation through Customer Connect, a joint program with the National Association of Letter Carriers that encourages carriers to identify sales opportunities for USPS.

Mark Ferretti, Delaware-Pennsylvania 2 District business development specialist; Terri James, senior field sales representative; and Chuck Touey Jr., operations integration specialist, followed up with the customer.

They closed a deal to handle the company’s shipping, which is worth $6.9 million in new estimated annualized revenue for the Postal Service.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Joe was able to let his customer know that the Postal Service could meet his new company’s shipping needs,” said Lou DeRienzo, small-business senior sales specialist at USPS headquarters in Washington, DC. “And that initial interaction, combined with the attention the customer got from sales and operations, led to a deal that we expect will grow as that company grows.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.