Postal Service employees should only display USPS-approved posters in retail spaces — particularly when it comes to posters that explain the organization’s safety protocols in response to the coronavirus pandemic.
USPS has created posters related to COVID-19 that address the use of face coverings and masks by customers in postal retail lobbies. These posters can easily be displayed on the doors and in the lobbies of postal retail units.
One poster addresses the mandatory-use requirement for face coverings and masks in postal retail units located in state and local jurisdictions that require the use of face coverings and masks in retail establishments.
A second poster addresses situations where state and local jurisdictions have implemented orders and directives recommending the use of face coverings and masks in retail establishments.
Both posters also provide guidance to customers regarding effective social distancing (standing six feet apart from other customers and employees) and the Postal Service’s limitation on the number of customers who are allowed in USPS retail lobbies (10 customers at a time) during the pandemic.
Postal retail units located in jurisdictions that require masks and face coverings should display the first poster, while offices located in places that haven’t issued mandatory orders for masks and face coverings should display the second poster.
Employees shouldn’t create and post their own posters, especially if the information doesn’t reflect the Postal Service’s official policies and recommendations.
Non-approved posters should be removed immediately and replaced with the official versions, which are available in English and Spanish under the “Posters and Signage” tab on the COVID-19 Employee Resources Blue page.
Employees should refer questions to a manager or supervisor.
