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Taking action

Sales lead results in shipping deal

Emiliano Chapa, who manages Lake Highlands Station in Dallas, recently helped USPS generate new revenue through the Business Connect program.

A Dallas station manager’s sales tip has brought in more than $2 million in new revenue for the Postal Service.

Emiliano Chapa of Lake Highlands learned that a customer was looking for alternative shipping options for his beauty supply company.

Chapa submitted the lead through Business Connect, the Postal Service’s sales lead program for Postmasters, managers and supervisors.

Jenny Yoo, a Dallas District business development specialist, followed up with the customer and closed the shipping deal, which is valued at $2.08 million.

The Postal Service has designated August as Business Connect Month to celebrate the program, which has brought in almost $4 billion in new estimated annualized revenue since its inception in 2005.

Revenue generated from Business Connect leads is counted toward the Postal Service’s Race for a $Billion campaign goal.

The initiative — which aims to raise $1 billion through employee-provided sales leads before the fiscal year ends Sept. 30 — passed its goal this week and stands at $1.01 billion, according to an Aug. 13 ranking of all district contributions.

“Emiliano listened and reached out to get his customer the help he needed,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “Our local managers take these actions every day, which is good for our customers and good for USPS, and that’s why we are celebrating them during Business Connect Month.”

The Sales Blue page has more information about Business Connect and the Postal Service’s other lead-sharing programs, which include Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.

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