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Special connection

Carrier helps customer find new shipping option

Wylie, TX, Rural Carrier Tina Harbison recently submitted a sales lead that is expected to generate more than $19,820 in postal revenue.

A Texas rural carrier’s conversation with a customer has led to almost $20,000 in new revenue for the Postal Service.

Tina Harbison of Wylie, TX, submitted a lead through the Rural Reach program to help a customer on her route who runs an apparel and jewelry shipping business out of her home.

Dallas District Business Development Specialist Anthony Sanchez followed up with the customer, who wanted the ability to print labels from home and have a carrier pick up her packages.

The resulting deal is expected to bring in more than $19,820, which has been added to the Postal Service’s Race for a $Billion campaign total.

The initiative — which is at $785 million, according to a June 11 ranking of all district contributions — aims to raise $1 billion through employee-provided sales leads before the fiscal year ends Sept. 30.

Additionally, USPS is conducting #LEADtheWayBack Month in June, aiming to collect 20,000 sales leads from employees.

“Rural carriers like Tina Harbison are able to have such a special connection with their customers because of how important our deliveries are in rural areas,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “As we help Main Street USA business come back from the pandemic, it is good to remember that businesses aren’t always on ‘Main Street.’”

In addition to Rural Reach, employees can submit leads through the Business Connect, Clerks Care, Customer Connect, Mail Handlers and Submit a Lead programs.

The Sales Blue page has more information about the lead-sharing programs, including instructions on participating.