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Safe deliveries

Video explains new procedures for carriers

The Postal Service has released a video to help customers understand new delivery procedures to promote social distancing during the coronavirus pandemic.

The one-minute video, titled “Help Us Serve You: Mail Carriers,” explains that letter carriers will knock on a customer’s door instead of ringing a doorbell.

Instead of asking a customer to sign for a delivery, the carrier will ask the customer for his or her first initial and last name, which the carrier will enter in their Mobile Delivery Device.

Additionally, the animated video encourages customers to give carriers enough time to walk away before retrieving a package.

The Postal Service is sharing the video on Facebook, Twitter, YouTube and other social media channels, along with a similar video that illustrates new social distancing procedures inside Post Offices.

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