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Hitting new heights

Lead-sharing program surpasses $1 billion

Smiling postal worker stands at retail counter in Post Office lobby
Suzette Lowther, a Raymond, NH, retail associate, is one of the Clerks Care participants who has helped the lead-sharing program generate more than $1 billion in estimated annualized revenue for USPS since 2013.

Talk about perfect timing.

The Postal Service designated March 9-13 as Clerks Care Week to spotlight the lead-sharing program — and, as it turned out, there was plenty to celebrate.

Clerks Care crossed the $1 billion threshold during the week, meaning the program has generated more than $1 billion in estimated annualized revenue for the Postal Service since its launch in 2013.

“Clerks Care is a great example of how our lead-sharing programs work,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “The program draws upon the enthusiasm and commitment of our employees, who are eager to do their part to help the Postal Service win new business.”

Clerks Care encourages retail associates, call center agents and machine and distribution clerks to submit sales leads to USPS. During Clerks Care Week, the organization held events in postal facilities across the nation to promote the program and thank employees for their participation.

This year, the Postal Service used Clerks Care Week to help promote Race for a $Billion, a campaign to generate $1 billion in estimated annualized revenue through employee sales leads before the fiscal year ends Sept. 30.

In addition to Clerks Care, USPS offers several other programs, including Customer Connect (for letter carriers), which is poised to cross the $3 billion milestone this year; Mail Handlers (for mail handlers); Rural Reach (for rural carriers); and Submit a Lead (for everyone else, including Executive and Administrative Schedule employees).

The Sales Blue page has more information about each program, including the latest district rankings in Race for a $Billion.

Said Anderson: “Now that Clerks Care has hit the billion-dollar mark, we look forward to seeing our other programs reach new heights, too.”

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