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News Quiz: Test your postal knowledge

How much do you know about USPS shipping and package volume and revenue during fiscal year 2020’s first quarter?

“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.

1. True or false: During fiscal year 2020’s first quarter (Oct. 1-Dec. 31, 2019), the Postal Service’s shipping and package volume increased, although revenue was down.

a) True
b) False

2. Fill in the blanks: (Blank) allows customers to redirect some domestic packages, letters and flats, while (blank) allows a recipient to collect a package at a local Post Office.

a) Hold for Pickup, Signature Confirmation
b) Signature Confirmation, USPS Hold Mail
c) USPS Hold Mail, USPS Package Intercept
d) USPS Package Intercept, Hold for Pickup

3. Which USPS tag should be used to identify ballot mail addressed for domestic or international delivery?

a) Green Tag 191
b) Red Tag 57
c) All of the above
d) None of the above

4. What is the name of the Postal Service’s new customer relationship management platform?

a) Customer Experience
b) Customer 360
c) Informed Customer
d) Informed Visibility

5. Where was the Postal Service’s guide to Election Mail and Political Mail recently published?

a) Link
b) Postal Bulletin
c) Postal Communicator’s Toolbox
d) Retail Digest

Answers: 1) b. First-quarter shipping and packages revenue increased, although volume was down. 2) d. 3) a. 4) b. 5) b.

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