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Taking care of business

USPS helped firms grow throughout 2019

Nikki Howard, right, and Jaqi Wright used USPS shipping services to help grow their business, The Furlough Cheesecake, in 2019.

Postal Service employees aren’t the only people who made news in 2019. Customers captured headlines, too.

Nikki Howard and Jaqi Wright, two Maryland sisters who started a cheesecake business after they were furloughed from their federal government jobs, relied on Priority Mail to serve their customers.

“The Postal Service is invested in us and wants to see us succeed,” Howard said.

Another entrepreneur, Michael Sitver, relied on the mail for his business: Letterjoy, which mails historical letters to thousands of customers each week.

“I’ve always loved mail,” Sitver said. “I was that child who would excitedly go to the mailbox every day to see what was there.”

The Postal Service’s passport business also picked up two high-profile customers: the Carolina Panthers and Green Bay Packers, two NFL teams whose members turned to USPS to obtain passports for overseas games.

Not all notable customers were businesses, though.

David Strittmatter, a Pennsylvania college professor, incorporated postcards into his lesson plans, while Natalie Potell, poet laureate for Prince William County, VA, mailed poems to county residents.

“When they read [the mailed poems], I’m hoping it makes them think or reminds them to check out more poetry, or to write a letter of their own,” she said.

Meanwhile, Mora Gregg was doing some spring cleaning at her Ontario home when she discovered “The Postman,” a mail-themed children’s book that her mother checked out from a library in Silver Spring, MD, 73 years earlier.

After the discovery, Gregg wasted no time returning the book.


She mailed it, of course.

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