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Fixing losses

Employees asked to help identify shortfalls

Parcels in a mail bin
The USPS Revenue Assurance team works to identify areas where the organization is losing money, such as underpayment of postage or fees.

The Postal Service is reminding employees about its Revenue Assurance team, which works to improve the organization’s finances.

The team, established in 2015, helps identify and resolve situations where USPS is losing money, such as process gaps that lead to revenue losses.

The team also seeks ways to reduce future expenses.

Identifying revenue deficiencies — such as shortages or underpayment of postage or fees — is critical to maintaining and growing revenue, Postal Service leaders say.

The team asks employees to help the process by looking out for:

  • Permit Imprint mailpieces being deposited in collection boxes
  • Mailers picking up mail daily at a station without paying the caller service
  • Postage labels indicating incorrect zones, weights or mail classes
  • Media Mail rates being claimed for ineligible items

Employees can email lost revenue leads to

Additionally, some states allow USPS to recover taxes paid on utilities. If your facility’s utility bill shows that you paid taxes, send a copy of that bill to

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