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On the rise

More employees feel ‘engaged,’ survey says

Adults in classroom
A group of Central Illinois District retail associates discuss employee engagement during a retail sales and service training class this year. From left are Krystal Page (Lombard, IL), Gail Ranieri (Bensenville, IL), Shametta Hartley (Aurora, IL), Sharon Turner (Chicago Heights, IL) and Donald Spaniol (Elburn, IL).

USPS has experienced an uptick in the number of employees who report feeling “engaged,” meaning they are involved, enthusiastic and committed to their work.

According to the results of the latest Postal Pulse employee survey, 23 percent of respondents identified themselves as engaged, up from 22 percent last year and 17 percent in 2015.

The Postal Service is working to boost engagement, which is seen as a key driver of an organization’s success. Research shows engaged employees work safer, have better attendance rates and provide better customer experiences.

“When it comes to the number of employees feeling engaged, we’re moving in the right direction,” said Employee Engagement Executive Director Kelvin Williams. “We still have a long way to go, but it’s good to see we’re making progress.”

More than 279,600 employees — or about 46 percent of the USPS workforce — participated in the most recent survey, which was conducted from Aug. 15-Sept. 15.

The results, released Oct. 19, also show the Postal Service’s grand mean score was 3.25 on a scale of 1 to 5, unchanged from the previous survey.

The grand mean is an average of the survey’s 12 questions.

Managers can access their team’s survey results from a site run by Gallup, the organization that administers the Postal Pulse. USPS wants all managers to share their team’s results with employees and devise plans for improvement by Nov. 30.

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