USPS boosted both its overall participation rate and national score on the most recent Postal Pulse survey, according to data released Feb. 15.
More than 292,000 employees — or about 49 percent of the postal workforce — participated in the survey, which was conducted last fall.
This is up from the previous survey, which was completed by 30 percent of employees.
The new results also show the Postal Service’s grand mean score was 3.25 on a scale of 1 to 5, up from 3.24 on the previous survey.
The grand mean is an average of the survey’s 12 questions.
“We’re making steady progress,” said Employee Engagement Executive Director Kelvin Williams. “We thank everyone for their participation and look forward to working with all employees to continue making improvements.”
The Postal Pulse survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their work.
Other highlights from the new results show team leaders who attended the “Creating an Engaging Workplace” training scored 60 percent higher compared to those who didn’t attend.
Managers can access their teams’ survey results from a site run by Gallup, the organization that administers the Postal Pulse. The results are slated to be available by Feb. 15 at noon EST.