Attendees gather at a National Postal Customer Council (PCC) Week event in Annapolis, MD. Third row, from left: Baltimore District Manager Dane Coleman and Quad Graphics Inc. Postal Solution Sales Manager Joel Weber. Second row: Baltimore Acting Postmaster Tira Lewis, Johns Hopkins Hospital Mail Distribution Manager Rod Toney, Anne-Tisdale Direct President Judith Antisdel, Corporate Mailing Services Inc. Customer Support Manager Jennifer Hoyer, Baltimore Marketing Manager Barbara Braxton-Morgan, PMG Megan J. Brennan, and Business Mail Entry Manager Marsha Campbell. First row: Washington, DC, Postmaster Gerald Roane; Alexandria, VA, Postmaster Mario DiPatrizio; Mosaic Operations Manager David Goldscher; Management Consulting and Selection Sales Representative Phil Repass; and Fort Washington, MD, Customer Services Manager Alex Sebsibe.
The Postal Service is improving the customer experience by investing in data networks, customizing interactions and simplifying processes, business leaders were told this week.
In more than 100 meetings across the nation, USPS executives highlighted the organization’s efforts to better serve mailing and business professionals.
“We are all adapting to a world that is constantly evolving, reshaping communications and commerce across the world,” said PMG Megan Brennan, who addressed the Greater Baltimore, Northern Virginia Metro and Washington Metropolitan Postal Customer Councils in Annapolis, MD.
“We are in a world where consumers seamlessly communicate and transact across physical and digital mediums,” Brennan said. “Where marketers combine the best of digital with personalized mail to deliver the right message to the right person at the right time and where the customer experience is a way to differentiate to win business and grow the industry.”
As consumers continue moving towards mobile-only platforms, the organization will continue to adapt and serve those market needs, Brennan said.
“Mail drives action — thank you for delivering these results.”
DPMG Ron Stroman addresses the Greater Cleveland PCC.
San Diego District Manager Jim Olson, San Diego Postmaster Lisa Baldwin, Chief Operating Officer Dave Williams, and Riverside Postmaster Linda Crawford gather at a San Diego PCC event.
Cap Metro Area VP Linda Malone, far left, and Chief Customer and Marketing Officer Jim Cochrane, far right, join PCC Industry Co-Chair Momo Madiah and Acting Area Delivery Programs Support Manager Le Gretta Ross-Rawlins as they accept the 2017 PCC of the Year Award for the Greater Charlotte PCC.
Pacific Area Acting VP Larry Munoz presents an award to PCC Hawaii co-chairs Cardinal Mailing Services President Malia Lageman and Honolulu Marketing Manager Gary Gardetto.
Portland, ME, District Manager John Godlewski and Corporate Communications VP Janice Walker talk with Senior Sales Executive Paul Kyer at the Burlington, VT, PCC event.
Eastern Area Operations Support Manager Jay Phelan speaks to National PCC Week attendees at an event in Pittsburgh.
St. Louis Sr. Plant Manager Charles Sciurba, St. Louis Postmaster Cathy Vaughn, St. Louis Children’s Zookeeper Cora Munroe with “Moogie” the Bateleur Eagle, Pricing and Costing VP Sharon Owens and St. Louis District Manager Charley Miller attend a PCC meeting at the St. Louis Zoo.
Seattle Postmaster Trent McNeal and Ian Isherwood, industry vice chair, display the gold level certificate award presented to the Puget Sound PCC in Seattle.
Acting Arkansas District Manager Tom Billington, Central Arkansas PCC Industry Co-Chair Jody Keene, former Central Arkansas PCC Industry Co-Chair Don Hampton, Little Rock Sr. Plant Manager Mike Hart Sr., and Mailing Services Director Vickie Stephen hold gold and platinum PCC awards in Little Rock.
