The reviews are in, and there’s good news for five Post Offices.
Three offices in Georgia (Hazlehurst, Vidalia and Toccoa) and two in Illinois (Antioch and Marengo) have each achieved 50 or more consecutive perfect scores through the USPS Retail Customer Experience service evaluation.
This makes these offices the nation’s five highest-rated.
They are among 8,000 offices that are rated by “mystery shoppers” to ensure USPS provides excellent customer service.
The shoppers evaluate specific criteria, including wait times, employee courtesy, lobby appearance and the quantity of products and supplies.
Retail and Customer Service Operations VP Kelly Sigmon recently visited the Georgia offices to thank employees.
“You always find a way to make sure that our customers are No. 1,” Sigmon told employees in Hazlehurst, the top-ranked office with 57 perfect scores.
In Toccoa, Sigmon told employees their success reflects their commitment to service.
“You are the face that customers see first. As sales associates, you serve as ‘solution specialists’ for our customers by helping them fulfill their postal needs on a daily basis,” she said.
Employees also were praised in Vidalia, where Postmaster J.T. Warnock said successful retail transactions require a team effort.
Sigmon plans to visit the Illinois offices in February.
Sigmon and Gulf Atlantic District leaders gather with employees at the Hazlehurst, GA, Post Office. From left are Postmaster Winton Lacey Jr., Ray Harrell, Megan Powell, Marketing Manager Lucious Sumlar, Betty Clark, Helen Adams, Gina Rozier, Roland Reed, Betty Carter, JoAnn Livingston, Vina Inoferio, Brittany Wood, Liz Griffin, District Manager David Martin, Lettie Mae Wooten, Tammy Smith, Dione Reed, Hall Cox, Sigmon and Kim Ussery.Sigmon and Gulf Atlantic District leaders gather with employees at the Hazlehurst, GA, Post Office. From left are Postmaster Winton Lacey Jr., Ray Harrell, Megan Powell, Marketing Manager Lucious Sumlar, Betty Clark, Helen Adams, Gina Rozier, Roland Reed, Betty Carter, JoAnn Livingston, Vina Inoferio, Brittany Wood, Liz Griffin, District Manager David Martin, Lettie Mae Wooten, Tammy Smith, Dione Reed, Hall Cox, Sigmon and Kim Ussery.
Gathering to display the Vidalia, GA, Post Office’s plaque are, from left, Postmaster J.T. Warnock, Sumlar, Tina Bentley, Velma Wadley, Caleb Harrison, Martin, Julie Register, Kim Bacon, Sigmon and Manager of Post Office Operations Michael Crawley.Gathering to display the Vidalia, GA, Post Office’s plaque are, from left, Postmaster J.T. Warnock, Sumlar, Tina Bentley, Velma Wadley, Caleb Harrison, Martin, Julie Register, Kim Bacon, Sigmon and Manager of Post Office Operations Michael Crawley.
The gathering at the Toccoa, GA, Post Office featured, from left, Karen Wehunt, Joyce Kirby, Chris Murley, Shelia Mclain, Jimmy Whitmire, Cathy Ivester, Larry Mason, Trenace Richie, Acting Atlanta District Manager Russell Gardner and Sigmon.The gathering at the Toccoa, GA, Post Office featured, from left, Karen Wehunt, Joyce Kirby, Chris Murley, Shelia Mclain, Jimmy Whitmire, Cathy Ivester, Larry Mason, Trenace Richie, Acting Atlanta District Manager Russell Gardner and Sigmon.
