Four sorting and delivery centers spent 90 days focused on improving the customer experience
Heroes
This employee gave a customer CPR
The man had fallen out of his wheelchair and was having a heart attack
Week in Review
Here’s what Link covered Nov. 16-22
USPS Operation Santa and Mr. McFeely’s real-life son made news
This letter carrier is following in his dad’s TV show footsteps
News Quiz
Trying to stem the tide
How much do you know about the Postal Service’s 2025 financial results?
New postcard emphasizes holiday season readiness
USPS Operation Santa is open for letter adoption
Flexible spending accounts could save you money
Mail
Featured reader quote
“The new USPS holiday TV commercial brings history and innovation together brilliantly. It’s a reminder that mail isn’t just about letters and packages — it’s about...”
— Cesar Laragaibort, Washington, DC
Ex-mail carrier gets 3 years for drug smuggling
Milestones
Appointments, awards and retirements
Here’s a look at recent USPS announcements
Mail
Featured reader quote
“I love the stamp map created by Ryan Troy, an Olympia, WA, letter carrier. I’d love to see a breakdown of each stamp by state.”
— Leigh Juskevice, Freedom, ME
McReynolds re-elected chair of the USPS Board of Governors
Keep these rules in mind during CFC season
The annual campaign is the only authorized charitable solicitation of employees
Are your out-of-pocket medical expenses adding up?
USPS recommends new competitive prices
The proposed changes would take effect in 2026
Heroes
He saw a pickup truck flip over and ran to help
Week in Review
Here’s what Link covered Nov. 9-15
Open season, the year-end financials and price changes made news
Employees are now able to reset their LiteBlue MFA
USPS reports year-end financial results
Operating revenue was $80.5 billion
People
Meeting the moment
Employees hold date-meets-ZIP festivities and continue a holiday tradition
News Quiz
Still serving
How much do you know about USPS veteran employees?
Consider these Post Offices for your bucket list
Cutting out crime during the holidays
The Inspection Service offers tips to keep mail and packages safe
Want to compare health plans? This tool can help
Mail
Featured reader quote
“I’m so excited about the Postal Service’s 2026 stamp releases. The lineup is very diverse and includes everything that makes America beautiful.”
— Deborah Williamson, Baltimore
Column highlights
USPS events
Trending stories
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U.S. Postal Service announces transportation-related, time-limited price change
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PrimersHere’s how to better respond to customer inquiries
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USPS enhances security for direct deposit
Test transactions of $0 will be used to verify accounts for new enrollees
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She’s fluent in compassion
This postal employee delivers hope to abuse survivors by helping them learn English