James Stephenson’s drive to work took a dramatic detour recently. The Hoxie, KS, retail associate witnessed a two-car collision that left five people injured — including three children. Stephenson drew on his training as a former certified nursing assistant to assess the victims and move the children away from the vehicle. He also calmed their […]
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
“Our retail associates give outstanding service to our customers. They are very knowledgeable about products and are dedicated to providing gold-star customer service.” […]
Read More… from Safety Harbor, FL, Officer in Charge Keith DeLucia
The Postal Service released the Star Trek stamps Sept. 2, almost 50 years to the day the original TV series debuted. “The Postal Service is proud to commemorate ‘Star Trek’ on the eve of its 50th anniversary,” said PMG Megan J. Brennan. “‘Star Trek’s’ intricate futuristic setting, multicultural cast and story lines touched on social […]
Canada Post and the Canadian Union of Postal Workers (CUPW) have reached tentative two-year contract agreements, subject to ratification. These tentative agreements are the result of negotiations that have been proceeding for several months. In a statement, Canada Post noted the outcome brings “much-needed certainty” as businesses and consumers prepare for the upcoming holiday shipping […]
Western New York District used teamwork and data analysis to improve its recent Priority Mail score, but employees also relied on the Lean Six Sigma improvement process. A team used Lean Six Sigma principles to analyze the NW Rochester Processing and Distribution Center’s Priority Mail procedures. The team identified ways to stagger the manual Priority […]
USPS is seeking nominations for the next round of Postmaster General Sustainability Excellence Awards. The awards will honor facilities, groups and individuals who helped the Postal Service become more sustainable during the current fiscal year, which ends Sept. 30. Nominations are sought in several categories: small facilities (1-49 employees), medium facilities (50-299 employees), large facilities […]
This summer brought serious flooding to Louisiana and West Virginia, major fires throughout the West and tornadoes in the Midwest, along with tropical storm and hurricane watches in other areas. USPS employees are on the front lines, adapting to conditions and always among the first to restore service and support to their communities. The Postal […]
Backhauling is a great example of turning trash into treasure. […]
“Safety should be a priority. I encourage my co-workers to always work safely and anticipate the unexpected.” […]
Skipping screens when taking Learning Management System courses could cause the system to indicate the course hasn’t been completed. To properly complete a course, listen to the narration on each screen before logging off. […]
When she realized she’d been lured into a lottery scam, a 78-year-old woman recently turned to Lake View, SC, Postmaster Mary Beth Chavis for help. The customer contacted Chavis after sending nearly $5,000 in cash via Priority Mail Express. Before delivery, Chavis contacted the Post Office where the money was headed. Postal inspectors returned the […]
The Postal Service’s national scanning rating was 97.51 percent during the week ending Aug. 26, down slightly from the previous week. Forty-one districts and three areas met or exceeded the national average. Dakotas (98.52 percent) led the districts, while Capital Metro (97.74 percent) topped the areas. Scanning allows customers to track their packages and other […]
Ashley Sallers wants to build a future with the Postal Service. The Chicago city carrier assistant, who joined USPS six months ago, was among 100 employees who attended a recent career conference organized by Chicago District. The meeting included workshops on topics such as career development opportunities and preparing for success. “I gained a lot […]
The Federal Employees’ Group Life Insurance Program (FEGLI) open enrollment period begins Sept. 1. FEGLI provides group term life insurance for federal employees and retirees, as well as many of their family members. During the 30-day open season, eligible Postal Service employees can enroll in FEGLI or increase their coverage up to the program maximum […]
The districts that led the nation in third-quarter Parcel Select performance have one thing in common: a commitment to involving employees in the process. USPS exceeded its goal for Parcel Select — the organization’s fastest-growing package product — by almost two-tenths of a percentage point during the third quarter (April 1-June 30). Managers in the […]
September is National Preparedness Month, a time to prepare for the types of emergencies that could affect you where you live, work and visit. The Postal Service encourages you to plan how you will stay safe and communicate during disasters that may affect you and your family. You’re also encouraged to become aware of the […]
“Retail associates are having fun with the PO Box competition and the contest. It has improved employee engagement. Driving PO Box revenue is an essential piece to growing our business and remaining relevant for our customers.” […]
Read More… from Mid-Carolinas District Retail Manager Chrissy Forbis
Mail Transport Equipment (MTE) describes pallets, letter trays, tubs and other equipment used to transport mail. […]
Accumulating newspapers outside a customer’s home in Mount Carmel, PA, recently prompted John Kenenitz to check on the woman. The letter carrier found her screen door locked from the inside and saw her car in the driveway, so he called 911. A police officer entered the house and found that the woman had been collapsed next […]
I really enjoyed “Mail and pony show.” It’s great when the Postal Service can do something educational and fun. […]
When a tornado destroyed Kokomo, IN, Postmaster Dennis Sweeney’s home last week, he knew what he had to do — keep the Post Office running. Sweeney left work when he heard his house was hit. His wife was at her job, although his dog was home. “My first reaction when I saw the house was to […]
USPS is on track to generate almost $1 million in new estimated revenue this year through a first-of-its-kind alliance between Supply Management and Small Business Sales. The two departments are jointly participating in events that target diverse small businesses, including minority, women and veteran-owned companies that want to do business with federal agencies. Supply Management […]
The Postal Service is inviting employees to audition for a TV commercial that will debut this holiday season. No prior acting experience is required. The commercial, part of the Priority: You campaign, will showcase the Postal Service’s reliability. To audition, follow these steps: • Create an audition video. In the video, state your name, where […]
Sacramento District is proving going green saves greenbacks. In 2015, the district decided to revamp its sustainability efforts. Instead of paying private companies to haul recyclables, the district decided to reduce its carbon footprint by backhauling — using Postal Service vehicles to haul recyclables to recycling centers on return trips from facilities. A staging area […]
Is there important information stored on your home computers? It’s important to take extra security measures against hackers, especially if multiple people use your home computers or if you use the device to manage your finances. Here are some tips: Build a firewall. Protect your computers against viruses and malware by using antivirus software and […]
USPS is updating the terminology customers see when they go online to track packages, part of ongoing efforts to simplify Postal Service package tracking. When customers go to usps.com to check the status of a package, the term “Shipping Partner” is used when another business or shipping company has possession of the parcel. Based on […]
The elderly man wandering around the parking lot was confused and vulnerable. Postal Vehicle Services Operator Earl Armstrong recently encountered him outside the Toledo, OH, Processing and Distribution Center, where he’d apparently driven wearing clothes over his pajamas and carrying a wallet full of cash. He couldn’t tell Armstrong how to reach family members or […]
Employees can view a new PS Form 2240-R training video on the Accounting site. The video demonstrates how to fill out PS Form 2240-R, Rural Pay or Leave Adjustment Request for PS Form 1314, and submit it online. Employees should no longer mail PS Form 2240-R to the Scanning and Imaging Center. […]
“Mail and pony show” reminded me of my maternal grandfather, A.C. “Critt” Bradford, who delivered mail using a horse when he started as a rural carrier in Racine, OH, 95 years ago. […]