Judy Moore, Kennedy, AL
I loved the “Living history” story and pictures. […]
Mike Milligan
Posts by Mike Milligan
Chincoteague, VA, Postmaster Christine Doré
“We sold almost 100 sheets of National Parks stamps. People said they really appreciated being able to get these special souvenirs.” […]
Training video
Employees can view a new PS Form 2240 training video on the Accounting site. The video demonstrates how to fill out PS Form 2240, Pay, Leave, or Other Hours Adjustment Request, and submit it online. Employees shouldn’t mail PS Form 2240 to the Scanning and Imaging Center. […]
Head of the class
The Postal Service has made significant improvements in First-Class Mail performance, another example of the efforts to strengthen customer service throughout the organization. During fiscal 2016’s third quarter (April 1-June 30), USPS raised its First-Class Mail national composite score by more than 6 percentage points. The score measures on-time deliveries and other service standards for […]
Shaping the culture
The Postal Service has shown more than 5,000 managers and supervisors how to improve their workplaces since the USPS engagement ambassadors program began in the spring. The ambassadors are a team of 26 employees who are divided among the seven areas and headquarters. Each ambassador travels throughout their assigned territory, conducting classes for managers and […]
LED there be light
The Albany, NY, Post Office has a whole new look these days — and the makeover is helping USPS become more sustainable. Before: The facility’s 24-hour dimly lit lobby made it difficult for customers to see, particularly when accessing PO Boxes at night. After: Since replacing fluorescent tubes with LED lighting panels, the location is […]
Postal Bulletin
With the new school year about to start in many communities, the Postal Bulletin’s latest issue reminds employees to keep an eye out for children when driving USPS vehicles. The cover story encourages employees to take extra precautions when driving in school zones or near playgrounds. Drivers should also: Adjust mirrors to see around their vehicles. Stop […]
Mid-Carolinas District Manager Sandy Wyrick
“[It makes] it easy for managers to explain survey results and show opportunities for improvement. When employees take ownership, real change can happen. But it all starts with a conversation.” […]
Travis Elliott, Sacramento, CA
Letter Carrier Travis Elliott was delivering mail in Sacramento, CA, recently when he heard someone screaming for help. He soon found a 90-year-old customer who had fallen in her driveway and couldn’t get up. Elliott assisted the woman, whose daughter later called the Post Office to express her appreciation and let him know that her […]
What’s IMM?
The International Mail Manual (IMM) contains regulations on rates, classifications, preparation and acceptance, as well as other information about international mail. […]
Marianne Kurtz, East Earl, PA
It’s a shame cursive penmanship was removed from so many school curriculums. It’s a lost art. […]
Vote of confidence
The importance of Election Mail and Political Mail can’t be overstated, Customer Engagement and Strategic Alignment Manager Delores Lyle says in the latest “Point of View” video. “The Postal Service plays a critical role in delivering voting information, ballots and political advertisements across the nation,” says Lyle, who fills in for Consumer and Industry Affairs […]
Focus on customers
USPS is committed to providing excellent service in the nation’s rural communities, PMG Megan J. Brennan said last week during a visit to North Dakota, where she met with employees, business customers and community members. The PMG was joined by U.S. Sen. Heidi Heitkamp, as well as DPMG Ronald A. Stroman and Dakotas District Manager […]
In the black
Reminder: Members of Congress are banned from sending Franked Mail mass mailings during this year’s “blackout” period, which began Aug. 10. Mass mailings contain 500 pieces or more. The blackout begins 90 days before a general election. Franked Mail is identified by the member’s facsimile signature — the frank — in the upper right corner […]
Mobile defense
Online scammers are finding new ways to target smartphone and tablet users. For instance, scammers use text messages or emails as phishing lures that lead to malicious sites or trick users into downloading and installing malware. Scammers also use software to infect devices with malicious codes that provide access to cellular services or account information. […]
Jersey girl
Sometimes a picture is worth more than a 1,000 words. Just ask Cynthia Harris. The New Jersey librarian was at a flea market in 1989 when she bought an old postcard of the high school her mother attended. It sparked a lifelong passion. “I haven’t stopped since,” Harris recently told The Jersey Journal. A former […]
Kim Rodrigues, Hudson, NH
Kim Rodrigues was used to exchanging a “hello” or a wave with a favorite customer whenever she delivered his mail. But that didn’t happen one day recently when she saw him motionless on his lawn mower. The Hudson, NH, rural carrier instantly knew something was wrong. Rodrigues approached the man and found him semiconscious and incoherent, […]
Charlotte, NC, Business Development Specialist Shannon Steele
“Customers like the simplicity of using Every Door Direct Mail. It’s ideal for the small-business owner who wants to target certain geographic areas or neighborhoods.” […]
Read More… from Charlotte, NC, Business Development Specialist Shannon Steele
Anabella Serrano, San Francisco
The “Postcard proposal” video made me cry. It was great. I have to try to compose myself because I am at work. […]
SFS toolkit
The Stamp Fulfillment Services (SFS) toolkit is your central source for SFS Web training information, job aids, videos and more. The SFS toolkit is located on the Accounting Services site. […]
Scanning tall
The Postal Service’s national scanning score rose during the latest benchmark, an achievement that will help the organization grow its package business, USPS leaders say. The national composite scanning score increased almost a full percentage point during fiscal 2016’s third quarter (April 1-June 30), compared to one year earlier. The score helps measure the percentage […]
Recycling renaissance
Detroit District takes recycling seriously. The district diverted 4,920 tons of materials from landfills last year, slashing the amount of trash it generates by about 19 percent. This saved the district more than $91,000 — up from about $14,000 the year before. It also helped the district, which is part of Great Lakes Area, save […]
Nothing personal
Do you plug your personal devices into Postal Service equipment or computer networks? If so, you’re creating a significant information security risk. USPS is reminding employees that they should never connect their personal devices — including phones, tablets and electronic readers — to postal equipment or networks. Here are two more tips to follow: Don’t […]
Writing curve
More students will learn how to link their letters if a growing number of cursive writing advocates get their way. Several states, including Texas, Louisiana and Alabama, recently passed legislation to mandate cursive writing lessons after most states dropped the writing style from their curriculums. “[We] made a decision that was arrogant on our part […]
Laurie Solomon, Buffalo, NY
A customer in Buffalo, NY, recently expressed gratitude for Letter Carrier Laurie Solomon’s help after a fall. “Laurie immediately came to my assistance with great kindness and a juice drink,” the customer wrote. “Thanks to Laurie, I did not even lose my dignity as I lay splat on the sidewalk. I felt cared for!” […]
Capital Metro Area VP Linda Malone
“Our organization is about our people. Keeping them safe is paramount to our success.” […]
What’s CSI?
The Customer Satisfaction Index (CSI) features data from household-based customers who are randomly selected to answer questions about the quality of USPS products and services. […]
Sang Shim, Washington, DC
The Jaime Escalante stamp video was excellent. […]
Living history
Every Post Office is unique, but the Hinsdale, NH, office holds a special distinction: It’s the oldest continuously operating Post Office building in the United States. The town (population: 4,000) marked the building’s 200th anniversary last week with a celebration where customers praised Postmaster Cindy Mason and her team. “We’re really a hub in the […]
Great success
Postal Service employees in Great Falls, MT, are leading the nation in “lean mail delivery,” an approach that aims to reduce waste and boost efficiency. The Great Falls Post Office tops a national ranking of facilities that use lean mail delivery techniques. Great Falls, part of Western Area’s Dakotas District, has three delivery units with […]