SFS toolkit
The Stamp Fulfillment Services (SFS) toolkit is your central source for SFS Web training information, job aids, videos and more. The SFS toolkit is located on the Accounting Services site. […]
The Stamp Fulfillment Services (SFS) toolkit is your central source for SFS Web training information, job aids, videos and more. The SFS toolkit is located on the Accounting Services site. […]
The Postal Service’s national scanning score rose during the latest benchmark, an achievement that will help the organization grow its package business, USPS leaders say. The national composite scanning score increased almost a full percentage point during fiscal 2016’s third quarter (April 1-June 30), compared to one year earlier. The score helps measure the percentage […]
Detroit District takes recycling seriously. The district diverted 4,920 tons of materials from landfills last year, slashing the amount of trash it generates by about 19 percent. This saved the district more than $91,000 — up from about $14,000 the year before. It also helped the district, which is part of Great Lakes Area, save […]
Do you plug your personal devices into Postal Service equipment or computer networks? If so, you’re creating a significant information security risk. USPS is reminding employees that they should never connect their personal devices — including phones, tablets and electronic readers — to postal equipment or networks. Here are two more tips to follow: Don’t […]
More students will learn how to link their letters if a growing number of cursive writing advocates get their way. Several states, including Texas, Louisiana and Alabama, recently passed legislation to mandate cursive writing lessons after most states dropped the writing style from their curriculums. “[We] made a decision that was arrogant on our part […]
A customer in Buffalo, NY, recently expressed gratitude for Letter Carrier Laurie Solomon’s help after a fall. “Laurie immediately came to my assistance with great kindness and a juice drink,” the customer wrote. “Thanks to Laurie, I did not even lose my dignity as I lay splat on the sidewalk. I felt cared for!” […]
“Our organization is about our people. Keeping them safe is paramount to our success.” […]
The Customer Satisfaction Index (CSI) features data from household-based customers who are randomly selected to answer questions about the quality of USPS products and services. […]
The Jaime Escalante stamp video was excellent. […]
Every Post Office is unique, but the Hinsdale, NH, office holds a special distinction: It’s the oldest continuously operating Post Office building in the United States. The town (population: 4,000) marked the building’s 200th anniversary last week with a celebration where customers praised Postmaster Cindy Mason and her team. “We’re really a hub in the […]
Postal Service employees in Great Falls, MT, are leading the nation in “lean mail delivery,” an approach that aims to reduce waste and boost efficiency. The Great Falls Post Office tops a national ranking of facilities that use lean mail delivery techniques. Great Falls, part of Western Area’s Dakotas District, has three delivery units with […]
USPS is giving Post Offices more time to win prizes by selling PO Boxes. The national employee competition for PO Box sales, originally slated to conclude this month, has been extended through Friday, Sept. 9. About 10,500 boxes have been sold since the competition began in July, including more than 500 boxes last week. Each […]
USPS is reminding employees about the Zika virus, which has been identified in several parts of the world, including Florida and the Caribbean. Symptoms include fever, joint pain, muscle aches, rash and red eyes. Most people will not experience symptoms, and those who do will have mild symptoms for a few days. The illness has […]
Information security begins at home. Home computers are widely used to pay bills, transmit income tax forms, view documents and media, and communicate with friends and family over the internet. To protect your home online access, the CyberSafe at USPS team recommends these tips: Install antivirus protection software on all your personal computers. Use firewall […]
“Despite the [summer] heat, I enjoy being out on the street, delivering mail to my customers.” […]
Read More… from Newport News, VA, Letter Carrier Henry Bailey
“Just add water” is proof that a simple gesture of kindness goes a long way. […]
The sound was startling and the sight was worrisome. City Carrier Assistant Donte Cotton and a co-worker were outside the Kettering, OH, Post Office recently when they heard a loud bang and saw a nearby utility pole shake as sparks flew from a transformer. Upon closer inspection, they found that a car had overturned after […]
Have you visited the Accounting site recently? The site has a help feature, training, tools and alerts. It also offers toolkits for Retail System Software, Stamp Fulfillment Services, mobile Point of Sale, Form 1095-C and more. […]
USPS is exceeding its Parcel Select performance targets, underscoring the organization’s commitment to building its package delivery business. Parcel Select is the Postal Service’s fastest-growing package product. Many retailers receive postage discounts when they drop Parcel Select packages at Post Offices and other facilities for delivery. During fiscal 2016’s third quarter (April 1-June 30), USPS […]
Viewers tuning in for the second season of the “The Inspectors” can expect the same quality content as the first, according to Chief Postal Inspector Guy Cottrell. Cottrell and Erica-Marie Sanchez, who plays Veronica on the CBS drama, recently appeared on a New Orleans TV news program to promote “The Inspectors’” fall return. “[The show] […]
USPS is reminding employees of the rules established by the Hatch Act, a law that prohibits federal workers from engaging in some political activities. The law aims to ensure programs are administered in a nonpartisan fashion. Under the law, employees are prohibited from the following: Wearing buttons or other items displaying the name or likeness […]
The Postal Bulletin’s latest issue highlights three USPS promotions to encourage marketers to use direct mail. The promotions offer discounts to businesses that incorporate color, new printing techniques and mobile technologies into their mailings. The article also notes the continued importance of USPS, citing a recent survey that found consumers still look forward to getting […]
If you encounter an angry customer, try to defuse the situation with a pleasant demeanor. Be courteous, calm and avoid getting into arguments. If necessary, refer the customer to a supervisor. […]
On a harsh winter day this year, Hegins, PA, Rural Carrier Lisa Wolfgang saw a customer in distress on a front porch. She offered to help the elderly woman, who had locked herself out and wasn’t wearing a coat. The woman knew that the back door was open, but she feared falling if she tried […]
“Passport Services” is a great video. Customers ask questions [about passports] and this video answers them. I’m going to save it so everyone in the office can refer back to it. […]
“The next generation mailboxes allow our carriers to accommodate more mail and larger packages, which improves the overall customer experience.” […]
President Obama has praised Carmine McDaniel, the Newport News, VA, boy who filled a cooler with water for his local letter carrier, Henry Bailey, during a recent heat wave. In a Facebook post last week, Obama encouraged people to protect themselves and their neighbors during hot weather, citing Carmine as an example. “This summer, small […]
The Postal Service received praise this week from someone who knows a thing or two about good behavior: Dear Abby. A customer wrote to the advice columnist to publicly thank USPS for delivering postcards to her despite them being incorrectly addressed. The woman, who signed her letter “Thankful Grandma J,” explained how her vacationing grandchildren […]
It didn’t take Wonder Woman’s golden lasso of truth to get fans to express their true feelings about the Postal Service’s recent announcement of four stamps commemorating the 75th anniversary of the iconic superhero. Enthusiastic comments have been posted on social media during the past week. “I’m sooo getting these! … Expect some letters people,” one […]
Steve Jones remembers the day in 2004 when his brother suggested they ride bikes across Iowa. Jones assumed his brother was referring to their motorcycles. When Jones learned his brother actually wanted to ride bicycles, he had one response. “Are you crazy?” Flash forward to today, and Jones — a customer services supervisor at the […]