Norma Floyd-Sayles, Washington, DC
The “PMG praise” article was inspiring. It is very pleasing to see PMG Megan J. Brennan stand alongside postal workers across our beautiful country. […]
Mike Milligan
Posts by Mike Milligan
Training video
Employees can view a new PS Form 2240-RA training video on the Accounting site. The video demonstrates how to fill out PS Form 2240-RA, Rural Pay or Leave Adjustment Request for PS Form 1314-A, and submit it online. The Scanning and Imaging Center at PO Box 5212, Janesville, WI, 53547-5212 is now closed. […]
Chief Marketing and Sales Officer Jim Cochrane
“Package tracking is one of the most important services we offer our customers. We want to make this information as clear as possible so customers can track their packages through every step of the delivery process.” […]
Read More… from Chief Marketing and Sales Officer Jim Cochrane
Dwayne Martin, Alexandria, VA
Dwayne Martin was delivering mail recently when he smelled smoke, heard a smoke detector going off and realized his phone was too far away, in his truck. The Alexandria, VA, letter carrier quickly located a neighbor in a nearby townhouse and asked her to call 911. Firefighters were able to extinguish the fire, caused by […]
Entrepreneurial spirit
Michigan artist Alicea Davis is eager to sell her paintings abroad, so she recently turned to the Postal Service for help. “I sell my work nationally,” Davis said. “I know there is great potential for new buyers internationally and want to capitalize on that potential.” Davis is one of many entrepreneurs who attended a series […]
Are you being heard?
USPS employees will soon receive a postcard that has important information about the next Postal Pulse survey. The postcard announces the survey will be conducted in October and lists key attributes, including the survey’s flexibility (employees are given multiple ways to complete it) and brevity (it generally takes less than 5 minutes to complete). “This […]
Postal Bulletin
The Postal Bulletin’s latest edition highlights the Postal Service’s ongoing efforts to address climate change. The cover story outlines the organization’s strategy, which focuses on mitigating climate change and adapting to changing weather patterns. Mitigation involves reducing greenhouse gas emissions that contribute to global warming. The article notes USPS reduced its greenhouse gas emissions by […]
Postal vision
You won’t find any postal-themed shows among the nominees at this weekend’s Primetime Emmy Awards, but that doesn’t mean television hasn’t delivered its share of positive postal portrayals. There have been a few shows about the Pony Express, including the 1957-62 western “Tales of Wells Fargo,” and “The Young Riders,” which aired from 1989-92. The 1960s […]
What’s CET?
Critical Entry Time (CET) is the latest time committed mail can reach an operation’s planned clearance time. […]
John Purdy, Washington, DC
The recent anniversary of Hurricane Katrina led me to revisit Link’s coverage of the storm and recovery efforts. I encourage everyone to check out the Link archives, and remember the postal heroes — including many who lost their own homes — who worked to help victims get their lives back on track. Every employee can be […]
Baltimore District Safety Manager Shamelle Boyd
“Safety is important to everyone.” […]
Read More… from Baltimore District Safety Manager Shamelle Boyd
Cecilia Byrd, Walterboro, SC
Rural Carrier Cecilia Byrd was delivering mail recently in Walterboro, SC, when she witnessed a motorcycle accident. The driver lost control of his high-powered bike and was injured when he was thrown into a ditch. She called 911 and comforted the man until emergency responders arrived. He is recovering. […]
Ready to lead
Forty employees completed the New Supervisor Program recently, becoming the latest graduates of an initiative that is helping USPS cultivate its next generation of leaders. The program has produced more than 3,200 graduates since the Postal Service introduced it last year. The latest graduates, who work in Great Lakes Area’s Lakeland District, include customer service, […]
Green light
The Postal Service is showing that being environmentally responsible isn’t just the right thing to do —it’s also good for business, Chief Sustainability Officer Tom Day told government leaders last week. Day cited the National Recycling Operation, which uses postal vehicles to transport paper and other waste to USPS hubs for consolidation and recycling. The […]
Full mobility
Reminder: You can sign up to receive weekly emails from Link mobile, the mobile-friendly version of the USPS daily news service. Go to www.usps.link and provide a personal or work email address. Every Friday, you’ll receive an email that highlights recent stories and videos. The Postal Service introduced Link mobile this year for employees who don’t […]
Inside job
Hackers aren’t always unknown individuals from outside an organization. Sometimes, they’re fellow employees. Insider threats can be co-workers, former employees or anyone who works within an organization. Using access and knowledge of internal computer systems, these threats can compromise an organization’s online security. Even trusted employees could pose a threat. The CyberSafe at USPS team […]
Writing revival
Taking the time to write a letter by hand may sound antiquated in today’s fast-paced world, but the small act could leave a big impression. Such is the case for technology entrepreneur Lakshmi Pratury. In a motivational speech recently posted on NPR.org, Pratury reflects affectionately on the dozens of letters her father wrote during the last two […]
Robert Batley, Denver
The sight of a toddler wandering in traffic, clothed only in a diaper, caused a Denver letter carrier to do a double take while delivering mail earlier this year. “It was like a movie, but real,” said Robert Batley, who was the first driver to stop and retrieve the 2-year-old girl from the median of […]
Sandra Dawson, Clearlake Oaks, CA
“Mail by the pail” was an interesting story. I’m sure some of my customers would enjoy reading it. […]
Capital Metro Area Political Mail Coordinator Antonio Cuevas
“All eyes — postal and civilian — are on us to help us make this the most successful political mail season yet.” […]
Read More… from Capital Metro Area Political Mail Coordinator Antonio Cuevas
PO Box closed
The new eIWS OnLine Forms application replaces the manual completion and submission of Postal forms mailed to the Scanning and Imaging Center. Effective immediately, the forms should no longer be mailed to PO Box 5212, Janesville, WI, 53547-5212. […]
‘Always on my mind’
Where were you? It’s become a common question to ask those who remember the terrorist attacks of Sept. 11, 2001. Employees at the Church Street Station Post Office, across the street from the Twin Towers, were forever changed that day. “It’s always on my mind,” said Customer Services Supervisor Sandra Hecht. “When I meet new […]
Patriot Day
Sunday, Sept. 11, is Patriot Day, when the nation pauses to remember the 9/11 terrorist attacks. Postal Service facilities should fly the American flag at half-staff on this day. Patriot Day is also known as the National Day of Service and Remembrance. To fly the flag at half-staff, hoist the flag to the peak for an instant and […]
Survey says
USPS is gearing up for the next Postal Pulse survey, the organization’s twice-a-year tool to measure employee engagement. Engagement refers to employees’ involvement, enthusiasm and commitment to their organization. The survey measures engagement levels using a scale of 1 to 5. During the most recent survey, conducted earlier this year, USPS raised its grand mean […]
American dream
Eric Lan is feeling very patriotic these days. The reason: the Platte City, MO, rural carrier associate recently became a U.S. citizen. To celebrate the occasion, Platte City Post Office employees threw Lan a party — complete with a congratulatory cake and refreshments. “I have been in the United States almost 12 years,” said Lan, […]
Angela Smith, Enfield, NH
I love the positive messages in Link. As a new employee, I enjoy reading what is new and what other postal offices are doing across the nation. […]
James Stephenson, Hoxie, KS
James Stephenson’s drive to work took a dramatic detour recently. The Hoxie, KS, retail associate witnessed a two-car collision that left five people injured — including three children. Stephenson drew on his training as a former certified nursing assistant to assess the victims and move the children away from the vehicle. He also calmed their […]
Customer interactions
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
Safety Harbor, FL, Officer in Charge Keith DeLucia
“Our retail associates give outstanding service to our customers. They are very knowledgeable about products and are dedicated to providing gold-star customer service.” […]
Read More… from Safety Harbor, FL, Officer in Charge Keith DeLucia
Boldly launched
The Postal Service released the Star Trek stamps Sept. 2, almost 50 years to the day the original TV series debuted. “The Postal Service is proud to commemorate ‘Star Trek’ on the eve of its 50th anniversary,” said PMG Megan J. Brennan. “‘Star Trek’s’ intricate futuristic setting, multicultural cast and story lines touched on social […]