Letter Carrier Dristen Cook was delivering mail to a home in Lakeside Marblehead, OH, recently when he heard a faint cry for help.
The Postal Service employee looked through a window and saw his 92-year-old customer on the floor.
Cook called 911 and found an unlocked door to enter the home. He stayed with the customer until paramedics arrived and took the customer to a nearby hospital.
The homebound customer had been on the floor for 20 minutes yelling for help, knowing the carrier would soon deliver the mail.
The customer had started using a walker recently because of frequent falls.
“Dristen was overwhelmed with the situation because the following Monday was a holiday, and the customer could have been on the floor for the entire long weekend,” said Postmaster Barbara Distel.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
