A customer’s wedding bells almost turned into wedding blues until Luwanda Owens stepped in recently to save the big day.
The Bedford, IL, complaints and inquiry clerk received an email asking for help finding a missing package containing a wedding dress.
With the help of Customer Relations Specialist Catherine Bozeman, it didn’t take Owens long to find the package. She reviewed the parcel’s scanning history and learned it was still at the Bedford Park sorting center.
To prevent further delays, Owens drove the package 14 miles to the delivering Post Office to make sure the customer received her dress in a timely manner.
“The Post Office saved my wedding,” the customer said.
“I’m just happy [the customer received] her wedding dress in time for her wedding day. That’s what makes my role as a complaints and inquiry clerk both exciting and fulfilling — being able to satisfy the customers,” Owens said.
Postal inspector proves camera-ready
Postal Inspector Lyndon Versoza’s involvement in a years-old missing person case has made him something of a recent celebrity.
Versoza was featured in the Season 1 finale of “Worst Neighbor Ever,” a Netflix true crime docuseries that aired this month.
The inspector explained how the case, which was initially being investigated by the Los Angeles Police Department, eventually revealed a macabre financial crime the Inspection Service helped crack.
Financial crime is a specialty of the Inspection Service, he told the Washington, DC, affiliate of Fox.
“Most of our financial documents still get mailed to us, so in this case we saw how the money came in, how the documents were forged, and how they were shipped to different people to help facilitate the conspiracy. … We just followed the money,” he said.
Versoza was also interviewed about the case in a February episode of the “Mailin’ It!” podcast.
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