Letter Carrier Kiarra Brickner was approaching a home in Ada, OH, recently when she noticed that her 95-year-old customer, who uses a walker, wasn’t waiting at the front door to receive the mail as she usually does.
The Postal Service employee called out the customer’s name and heard a cry for help in reply.
Brickner went into the home and found the customer on the bathroom floor.
She got the customer up and waited while the woman called her son.
“Thank goodness Kiarra goes the extra mile for her customers,” said Danielle Laing, the local postmaster. “The customer suffered no injuries, and she appreciated the quick response.”
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
