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He was on the front porch and heard a cry from inside the house

This rural carrier assisted a customer who had fallen

Man in baseball cap and orange shirt standing amongst bins of mail
St. Joe, IN, Rural Carrier James Stark

Rural Carrier James Stark was delivering mail to the front porch of a home in St. Joe, IN, recently when he heard the customer calling out from inside.

The Postal Service employee knocked on the door and yelled the customer’s name. The customer called out again, and Stark announced he was entering the home. He found a woman on the floor, where she had been most of the night.

Stark and the local fire chief, whom he had called, attempted to help the woman up off the floor, but she began to vomit. They called 911, and Stark remained with the woman until help arrived to take her to a nearby hospital.

“James is a true hero as the lady has no family to check on her,” said Postmaster Shane Salisbury. “During the winter, he takes the mail to her front door and places it inside her porch, so she won’t slip in the snow and ice. He goes above and beyond to help his customers.”

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.