Letter Carrier Kaitlynn Roberson was delivering mail recently in Olean, NY, when she heard a customer screaming from inside a home.
The Postal Service employee looked through the window and saw a woman lying on the floor at the bottom of the stairs.
The customer had fallen down the stairs and had been lying there for nearly six hours. Roberson entered the home, called 911 and stayed with the woman until paramedics arrived.
The customer was taken to a nearby hospital where she had surgery on both broken femurs. She continues to recover.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination formis available on Blue.
