Link kicked off last week with a look at the upgraded retail lobbies at USPS sorting and delivery centers.
Rapid drop-off stations, smart lockers, self-service kiosks and updated signage are just a few of the improvements. “We want a retail lobby that customers look forward to going to,” said Maylee Kaiyuan, the retail modernization effort’s acting manager.
We also ran reminders on the USPS temporary price changes that took effect Oct. 5 and Hatch Act guidelines for political participation; highlighted a successful USPS Office of Inspector General prosecution of a contract fraud case; and ran features on Columbus Day and Girls Love Mail, a nonprofit that sends letters of support to breast cancer patients.
The “People” column spotlighted Jolena Kees, a Grayson, KY, rural carrier who drives one of the longest routes in the country; and “Off the Clock” told the story of Carri Honz, a USPS retail associate in Lincoln, NE, who rehabilitates raptors and cares for Halsey, a wounded great horned owl.
In “Heroes,” we told you about the lifesaving efforts of Kerry Hurd, a Wichita, KS, letter carrier who administered CPR to a customer; and we spotlighted four employees honored as heroes recently by the National Rural Letter Carriers’ Association — Alex Tomasello, Keri VanEtta, Lisa Ann Wagner and David Hamilton.
Hamilton received top honors as the union’s hero of the year for rescuing a customer and her pet from a dog attack.
“This experience is absolutely the pinnacle of my career,” he said at the Orlando, FL, awards ceremony.
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