While delivering mail in Belt, MT, recently, Rural Carrier Associate Joseph Visocan came upon an older customer lying on the ground near her garage.
The woman, who lives alone, had fallen the previous afternoon while taking her trash out.
With no way to call for help, and not enough strength to stand up, the customer remained outside for 19 hours until the Postal Service employee arrived.
After enduring the cold night, she was tired, thirsty and had a few scrapes.
Visocan provided her with water and called the customer’s children to come tend to her.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
