Letter Carrier Ryan Thompson was completing his deliveries in Bridgeport, CT, on a blustery day last January when he spotted a customer in need of help.
Twenty minutes earlier, the Postal Service employee had delivered mail to the man’s home.
As Thompson looped back around the neighborhood, he spotted the customer on the ground outside in the freezing temperatures and stopped to check on him.
The man explained that he had come out to retrieve his mail but strong winds had knocked him — and the screen door he was holding onto — down. He was unable to lift himself back up.
Thompson helped the man up and took him inside his home. The customer declined Thompson’s offer to call 911.
The man’s wife later wrote a letter to the local Post Office thanking Thompson.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
