Retail Associate Vicki Steinbach was working at the Potosi, WI, Post Office recently when she noticed an older customer mailing several envelopes to the same address.
The customer said the envelopes contained cash, and she wanted to use Priority Mail Express to mail them. Steinbach questioned whether this was a legitimate transaction, but the customer seemed convinced that it was.
Steinbach then contacted a postal inspector, who soon uncovered a scam.
According to a colleague, the customer lost $30,000 in the scam — and would have lost more if the retail associate hadn’t intervened. Steinbach has since retired.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
