A pair of Postal Service retail associates in Bellingham, WA, recently helped a longtime customer’s dream come true, earning his gratitude — and a glowing review.
Mike Bridges and Chris Efta were working at Mount Baker Station when the customer, Dr. John Baker, noticed the “Junior Postmaster” stickers that are kept on hand for kids.
“We gladly provided him with one, which made his day,” Bridges said.
Indeed, Baker later went online to praise Bridges and Efta.
“For 83 years, I have been hoping to achieve the honor of becoming a junior postmaster. It happened today,” Baker wrote, adding that he plans to wear his sticker “24/7.”
Efta called Baker “very friendly and courteous,” while Custer, WA, Postmaster Susan Sullivan, who oversees Mount Baker Station, praised the employees.
“I am happy to see such a great rapport with a customer,” she wrote.
Full power
The Sabinal, TX, Post Office lost power after a heavy rainstorm in September, but thanks to two employees, the work didn’t stop.
Norma Robles and Leticia Arredondo, two retail associates, scanned 103 packages on the office’s dock using flashlights.
“Leticia and Norma went the extra mile to ensure our customers were satisfied and our goals were met,” said Janice Eubanks, the local officer in charge. “As soon as the power was restored, all packages were brought inside and set up in the usual manner and delivered timely to the customers.”
Ready for her close-up
Yuhua Chen, a Cincinnati carrier technician, recently spoke to USA Today about a safety concern that she and her colleagues know all too well: dog bites.
Chen, who was attacked by a dog last year, discussed the experience, as well as the training the Postal Service provides employees and the organization’s efforts to educate customers.
“I was definitely nervous, but I was ready to talk about the experience so we can prevent this from happening to others,” Chen said.
The article is slated to be published early next year.
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