Two Postal Service employees recently worked together to find a customer’s missing package.
It began when an employee at a University of Maryland biological lab contacted USPS to locate a package which contained important payroll information.
The customer spoke to Solomon, MD, Postmaster Theresa Smith, who began tracking down the package. She and other colleagues determined it was caught in a loop between Maryland and Pennsylvania, most likely because of an incorrect barcode.
Smith turned to Denzel James, a mail handler at the Philadelphia Network Distribution Center, who intercepted the package and redirected it to the correct address.
Smith, who volunteers as a Chesapeake Bay storyteller in her free time, said the lab does important environmental research in the bay. She thanked James for his help, praising him for “doing what you do and for representing the brand.”
Hire power
Employees at the Edinburgh, IN, Post Office are doing their part to help USPS fill its job openings.
The employees participated in the city’s fall festival, where more than 40 people picked up job applications at the Post Office’s booth.
The postal-themed tchotchkes available at the booth were also a big draw.
“People loved all the goodies. You could look down the street and see everyone carrying the Postal Service goodie bags,” said Chasity Ernstes, the acting postmaster.
New postmaster
The new postmaster in Arlington, TN — a city of about 2,500 residents near the state’s southwestern corner — is Denise Mitchell, a 30-year USPS employee.
She began her career as a mail handler in Memphis, TN, and later moved into management roles, including customer services manager.
“Our customers are priority No. 1, whether they’re located in the biggest cities or smaller communities,” Mitchell said.
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