Letter Carrier Carlos Vlaun was driving in San Antonio recently when another vehicle suddenly veered off the road and narrowly missed striking a utility pole.
He safely pulled over his vehicle, called 911 and checked on the driver and her passenger.
Vlaun, a military veteran, relied on his medical training to assess the driver, who was experiencing a medical emergency. He told the 911 dispatcher that the woman’s heart rate was slowing, and that medical assistance was urgently needed.
The Postal Service employee comforted the driver and her passenger until emergency responders arrived and took the woman to a nearby hospital.
The woman was discharged and is recovering at home.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
