When Grafton, WI, Letter Carrier Michelle Kuenn learned customer Bob Charles was a soon-to-be centenarian, she delivered a birthday card a day — for 100 days — leading up to the big day itself.
Kuenn wrote and mailed the cards herself, filling each one with encouraging messages.
As the date of Charles’ birthday neared last month, he looked forward to receiving the daily boost. Charles told the local CBS station he was surprised but delighted to receive the cards, calling Kuenn “a great friend.”
The Postal Service employee said she was happy to help Charles mark his milestone birthday.
“Bob is a nice guy,” she said. “And I don’t know, it doesn’t take much to make someone else’s day better.”
Dynamic duo
After a customer received excellent service at the Stillwater, OK, Post Office recently, she put pen to paper to praise Jennifer Holmes and Paul Rosenquist, the two retail associates who helped her.
Instead of mailing her letter to the office, though, the customer — Amber Cheever — sent it to the local newspaper, the Stillwater News Press.
“Thank you both for your help, patience and decency. Your kindness did not go unnoticed,” Cheever wrote.
Holmes and Rosenquist were delighted to see their names in print when the letter was published.
Steven Myers, the local officer in charge, said the duo are emblematic of the kind of service customers receive at the Stillwater Post Office.
“Even though this recognition is not a surprise, it is very much appreciated to see it shared so publicly,” he said.
Rising star
The new postmaster in Ekalaka, MT, is a relative newcomer to USPS.
Trista DeFrance joined the organization as a part-time retail associate in 2019. She quickly moved into officer-in-charge positions before her promotion to postmaster.
DeFrance, a native of Ekalaka — a town of about 400 residents in the eastern part of the state — manages two retail associates, three carriers and 431 Post Office Boxes.
She is eager to do her part to help implement Delivering for America, the Postal Service’s modernization plan.
“I appreciate the new technology that is being used throughout USPS to provide accurate tracking for our customers’ parcels,” she said.
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