Letter Carrier Stephen Hough was making deliveries on a snowy day last winter in Sullivan, MO.
An older customer met Hough outside to retrieve mail, and as the Postal Service employee made his way to the next house, he heard the man yelling for help.
Hough rushed back and found that the customer had slipped on a tile floor inside his home, reinjuring a previously broken hip.
Hough was asked to call the man’s sister, who soon arrived to provide further assistance and request an ambulance.
“Stephen is always willing to go the extra mile,” said Sullivan Postmaster Doug Murphy.
The customer is recovering from the incident.