Amid its ongoing transformation, the Postal Service is embracing a fresh approach to collecting and using data, The Eagle magazine reports in its spring issue.
The cover story looks at how USPS is renewing vigor in its operations by unifying functional groups and leveraging the power of network modernization. Guided by consolidated data analysis, the organization is creating a superior customer experience and elevating service performance to position itself well for continued improvement.
Other topics include the Pony Express, its legacy and its annual June re-creation; E-COM, a forgotten but influential postal innovation that pushed the boundaries of electronic communications years before its widespread use; and a recognition of the vigilance and protection the U.S. Postal Inspection Service has provided for more than two and a half centuries.
The Postal Service mailed The Eagle to employees’ homes in June. It is also available on Newsroom, the USPS online news hub.
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