Letter Carrier Randy Matson was delivering mail in Warren, PA, recently when he heard someone crying for help.
Matson came upon a customer who had sustained a serious head injury.
The 95-year-old customer was working in her yard when she fell backward over a lawn ornament and hit her head on a porch step. She was unable to move.
The Postal Service employee called 911 and stayed with the woman until paramedics arrived.
The customer is recovering after a nine-hour surgery.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
