Kristy Miller, a retail associate in Patrick Springs, VA, was helping a customer mail a package recently.
The man, who was on his phone, suddenly wanted to change the package’s mailing address from Florida to Virginia, which raised a red flag.
The customer then told Miller that he was receiving a call from his local bank’s fraud department.
The Postal Service employee encouraged him not to answer the call. She then contacted the bank and shared the phone number from which the customer was receiving calls.
The bank confirmed it was a fraudulent call. Miller shared the information with the local police department and the Postal Inspection Service.
Her willingness to get involved saved the customer $10,000.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
