Carthage, MO, City Carrier Karen Outhier was delivering a package at a retirement village on Dec. 9 when she heard someone crying for help.
Outhier looked around but didn’t see anyone.
When she heard the cry again, she followed the sound of the voice around a corner and between some cars to find an older woman on the ground. The woman said she had fallen and needed help.
Outhier ran to her vehicle to get her phone and called 911.
The Postal Service employee stayed with the customer until paramedics arrived. The woman was later found to have a brain tumor and is scheduled for surgery to remove it.
Outhier retired at the end of December.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
