Washington Township, OH, Rural Carrier Vicki Schwarck was delivering mail to a home recently when she noticed that a customer didn’t come to the front door to talk to her as he usually did.
Because the man lives alone and uses an oxygen machine, the Postal Service employee alerted the property manager.
Maintenance workers couldn’t contact the customer and police wouldn’t force entry due to a lack of probable cause.
Later, a friend with a key opened the door and found the customer unconscious on the floor because of a carbon monoxide leak.
He was taken to a nearby hospital and received a visit from Schwarck later that evening.
The customer is now recovering at home with help from a caregiver.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
