Red balloons, a big red ribbon and the rolling out of a red carpet marked the recent grand opening of the new Oxnard, CA, Sorting and Delivery Center, a prime example of the Postal Service’s retail modernization efforts.
The festive affair was attended by Postal Service employees and leaders, and local media representatives. They received a tour, enjoyed a lemonade stand and heard a rendition of the national anthem sung by Lebec, CA, Postmaster Jamie Wright.
“When we talk about modernizing retail lobbies, we’re not talking about change for the sake of change. We’re talking about upgrading the customer experience,” Elvin Mercado, the Postal Services’ chief retail and delivery officer, said to employees and others in attendance.
Mercado pointed to the center’s lobby, which features USPS Smart Lockers, Rapid Dropoff Stations and enhanced self-service kiosks.
“Clear information, simple choices, convenient tools and strong in-person service when customers need it. That’s what you see in this space,” he said.
Oxnard Postmaster Alejandro “Alex” Parra praised employees for bringing the center to life.
“None of this would be possible without your hard work and dedication,” he said.
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