The Postal Service announced significantly improved delivery performance during this past holiday season, a result of large investments in technology and enhanced logistical planning and execution.
Letters and packages were delivered on average within 2.5 days between Nov. 15 and Jan. 9. The average was 2.8 days for the same period last year.
On-time delivery scores were higher virtually across the board, with the best results reported in the organization’s last-mile destination delivery units. The last-mile network is the subject of a USPS bid solicitation process beginning later this month.
“Customers entrusted us with billions of letters, cards and packages, and we delivered — faster than last year and with strong consistency across the network,” said Deputy Postmaster General Doug Tulino.
The Postal Service also recorded a 23 percent drop in calls to its Customer Care Center and a 44 percent drop in package-related customer service inquiries.
Scores on customer satisfaction surveys improved 6.4 percent compared with the same period last year.
“These results reflect the tenacity of our workforce as well as the network improvements we continue to implement,” Postmaster General David Steiner said. “We will keep improving service throughout the coming year — optimizing our network, strengthening reliability, improving delivery times, and ensuring high value products and services for residential and business customers in every community we serve.”
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