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She sensed a customer was getting scammed

This USPS retail associate’s quick thinking helped prevent mail fraud

A woman in a Postal Service uniform stands at a Post Office retail counter
Algona, IA, Retail Associate Yanira “J” Crosser

Retail Associate Yanira “J” Crosser was serving customers at the Algona, IA, Post Office recently when a transaction caught her attention.

An older man purchased a $2,000 money order and was about to mail it to someone he didn’t personally know.

Crosser sensed the customer might be getting scammed, so she alerted Postmaster Casey McGill. The postmaster then contacted the Postal Inspection Service and the local police department for assistance.

The customer was advised not to mail the money order. A subsequent investigation determined that he was indeed a target of scammers.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.