Letter Carrier Lynn Juist was delivering mail in Willoughby, OH, recently when she heard someone calling for help.
Juist found an older woman who had fallen inside the threshold of her home. She was dizzy and vomiting.
The Postal Service employee called 911 and stayed with the woman until help arrived.
Juist later learned the customer had suffered a stroke and is recovering in a rehabilitation facility.
The woman’s son contacted Juist to express his appreciation for her actions.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
