Letter Carrier Misty Hernandez was delivering mail in Hutchinson, KS, recently when she heard a woman call faintly through an apartment door.
“I knocked on the door and asked her if she was OK,” said Hernandez.
The customer asked the Postal Service employee to call 911 and gave her permission to enter the apartment.
Hernandez found the 77-year-old woman on the floor where she had fallen three days earlier.
After lifting the customer’s head and giving her some water, Hernandez stayed with her until paramedics arrived.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
