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He stepped up to help

This employee aided a customer who fell down the stairs of his foyer

A man in a business suit presents a certificate to a man in a winter coat and jeans in front of a postal delivery vehicle
Dermot Tuohy, Maine-New Hampshire-Vermont District’s acting manager, presents a certificate of recognition to Auburn, ME, Rural Carrier David Wyman

Rural Carrier David Wyman was recently delivering mail in Auburn, ME, when he heard persistent banging coming from a customer’s house.

Wyman approached the home and saw the man on the floor inside.

The 94-year-old customer had fallen down several steps in the foyer and had lost consciousness until he heard Wyman’s USPS delivery vehicle approaching. He then banged on the door with his cane hoping to get the carrier’s attention.

The Postal Service employee called 911 and comforted the customer through the locked door until paramedics arrived.

The man’s wife, who was not home at the time of the incident, later wrote to the local Post Office to thank Wyman.

“He may very well have saved my husband’s life,” she wrote.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.