My name is Angela Dyer and I am the Postal Service’s senior director of commerce applications.
I lead the development, transformation and maintenance of more than 75 commercial shipping applications that generate more than $60 billion a year in revenue for USPS. These include USPS.com, Click-N-Ship, USPS Ship, PostalOne! and application program interfaces, or APIs.
The Postal Service has embraced modern, easy-to-use technologies that have reshaped how large companies, small businesses and individual customers interact with us.
For me, it’s all about enhancing the customer experience. We are expanding access to our products and services, which ultimately drives business growth.
The real magic? My team. The developers behind the code are the wizards behind the curtain. Their work supports both internal operations and external customer needs — driving engagement and revenue for USPS.
I’ve been with the Postal Service for 17 years, and my career path has been anything but traditional.
I started as a part-time mail handler in my hometown of Kansas City, MO. When local leadership learned about my legal background — prior to coming to USPS, I was a legal assistant — they offered me a detail assignment in labor relations.
From there, I moved into retail operations, working on a station and branch optimization program. Later, I became a mailing standards specialist, where I developed expertise in commercial acceptance and data analytics.
In 2014, I accepted a detail assignment at headquarters that led to managing business mail acceptance. This opportunity opened the door to leading some of the Postal Service’s most important technological advancements — including modernizing software design and development, engineering, automation and other platforms.
I never said no to a detail assignment. I took chances, stayed teachable and embraced opportunities to grow. I’ve learned that being adaptable and well-rounded puts you in the right place at the right time.
My advice to other USPS employees is to make sure others recognize the value you bring to the organization. Advocate for yourself and share your impact. When an opportunity arises, say yes — even if it pushes you out of your comfort zone.
“On the Job,” a column on individual employees and their contributions to the Postal Service, appears regularly in Link.
