Letter Carrier Doriel Carson was delivering mail in Chicago following a recent holiday weekend when she noticed that a customer’s mailbox was overflowing.
Knowing that the woman collects her mail daily, Carson knocked on the door.
When the customer didn’t respond, the Postal Service employee spoke with a neighbor across the street, who then called 911 to ask for someone to check on her.
Paramedics entered the home and found the woman at the bottom of a staircase. The customer, who is in her 80s, had fallen while changing a light bulb and had been on the floor for three days.
She was taken to a nearby hospital and she continues to recuperate.
“The first responders said Carson’s actions likely saved the customer’s life,” said Danielle Young, a local customer services supervisor.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
