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A last-ditch call for help

This carrier aided a customer trapped under his lawn mower

A woman in a light blue shirt stands in front of a letter-sorting rack.
Stanford, KY, Rural Carrier Connie Durbin

Rural Carrier Connie Durbin was recently delivering mail to a residence in Stanford, KY, when she heard a cry for help.

The Postal Service employee walked around the home and found a customer lying in a steep ditch under his riding lawn mower, which had rolled over during a turn.

The man had been trapped for more than an hour and was beginning to lose energy — and hope.

The customer said he began to pray right before Durbin drove up. He then yelled as loud as he could to get Durbin’s attention.

The rural carrier called 911 and stayed with the customer until paramedics arrived to lift the mower and treat the customer for multiple injuries.

The man had several broken bones, back fractures and a large gash to the head. He is recovering from the accident.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.