Employees at the Liberty, IN, Post Office have discovered little things mean a lot.
A customer recently used Google’s review feature to praise the selection of greeting cards at the office, a fixture in the town of about 2,000 residents near the state’s border with Ohio.
“I love going to the Post Office here in Liberty. I’m old-fashioned and love sending cards to friends and family. They have beautiful cards to choose from,” the customer wrote.
The comments were highlighted through the USPS Heatmap, an application that geographically displays feedback left on the organization’s official social media accounts and from online review websites.
The Heatmap helps the organization focus on strengthening customer service, one of the tenets of the Delivering for America plan.
“Liberty is a small-town office, and we pride ourselves to be attentive to all our customers no matter what their needs may be,” Postmaster Jacquetta Hahn-Weisz said.
“Some of our customers are here three or four times a week and they just want to hear a kind word or share a friendly smile,” she said.
Honoring two patriots
Two acting customer services supervisors in Ashland, KY, were recently recognized for their support of employees who serve in the military.
Joseph Bailey and Tyler Harton each received the Patriot Award from the Employer Support of the Guard and Reserve, a Department of Defense agency.
Austin Terry, a letter carrier and member of the Marine Corps Reserve, nominated Bailey and Harton for the honor.
“As a military veteran myself, I know what these young men and women sacrifice serving our country,” Bailey said. “Ty and I try and facilitate anything that makes it easier on them to do so.”
Community ties
Add Covina, CA, to the list of communities holding “date meets ZIP” events this year.
On Sept. 17, the date aligned with Covina’s 91724 ZIP Code. To mark the occasion, the local Post Office offered a special pictorial cancellation.
“We’re excited and honored to host this rare event,” Covina Postmaster Ernie Rivera said. “It recognizes the unique ties between USPS and our community.”
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