• Jake R. Campbell was named processing insights and optimization director. He previously served as letter flat planning and implementation executive manager.
• Wendy K. Daniels was named customer experience and strategy director. She previously served as enterprise customer care support manager, a position now held by Kevin R. Bankston. He previously served as customer experience measurement and analytics manager.
• Earl A. Husbands, Illinois 2 District’s consumer affairs manager, received a Chief FOIA Officer’s Award for his efforts to help the Postal Service respond to Freedom of Information Act requests.
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