Carrier Technician Nathaniel Bowes was delivering mail recently at a home in Geneva, NY, when he noticed movement through a window.
An older woman was lying on the floor, waving her hands and mouthing “Help!” repeatedly. The Postal Service employee entered the residence, spoke with the customer and called 911.
Bowes followed the dispatcher’s directions, monitoring the woman’s condition and sitting with her until an ambulance arrived.
The customer told paramedics she lost her balance and fell. She declined medical treatment.
Her son then arrived and promised to call 911 if her condition changed.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
