Letter Carrier Enddel Villafañe was delivering mail in San Juan, PR, recently when he noticed an older customer leave her house and head toward a nearby school.
Villafañe sensed something was off, so he caught up with her not far from the school’s gate.
The woman was confused and insisted she lived in another town. The letter carrier asked a neighbor of hers to stay with her while he contacted local authorities for help.
They were able to get in touch with the woman’s daughter, who came and retrieved her.
It turned out the customer had senile dementia and Villafañe’s quick thinking prevented her from getting lost.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.