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Courageous countdown: No. 7

Warrensburg, NY, Retail Associate Felicia Harpp-Cordell

Link is looking back at the year in “Heroes’ Corner” with a countdown of the 10 most-viewed articles.

Coming in at No. 7 is Setting the scene,” the story of Felicia Harpp-Cordell.

The retail associate was on duty at the Warrensburg, NY, Post Office when she received a text message alerting her to an accident in front of the building.

Harpp-Cordell went outside and found a crowd gathering around a boy who had been hit by a car while he was riding his bicycle.

She also saw traffic on busy Main Street bottlenecking, which would impede the arrival of emergency responders, who had already been summoned.

The Postal Service employee took control of the scene and enlisted a bystander to redirect traffic until medical help arrived.

The boy was not seriously injured.

If you know of heroic colleagues like Harpp-Cordell, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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